Returns & Refunds

Effective Date: May 28, 2025

We want you to be completely satisfied with your purchase. If you’re not, we offer a 30-day return window.

1. Money-Back Guarantee

If you are unsatisfied for any reason, you may request a full refund within 30 days of receiving your order. No questions asked.

2. Return Conditions

To qualify for a return or refund:

• You must initiate the return within 30 days of delivery.

• The item must be unused and in the same condition that you received it.

• You must include proof of purchase (order confirmation or receipt).

3. How to Initiate a Return

1. Email our support team at support@bagusbotanicals.com with your order number and reason for return.

2. We will provide you with return instructions and a return address.

3. Pack your item securely and ship it back using a trackable shipping method.

4. Refund Process

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–10 business days via the original payment method.

5. Late or Missing Refunds

If you haven’t received your refund:

• First, check your bank account again.

• Then contact your bank or credit card company. Processing times vary.

• If you’ve done all this and still haven’t received it, please contact us at support@bagusbotanicals.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at the support email above.

7. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective item).

• Original shipping charges are non-refundable.

8. Contact

For any concerns or help with your return:
📞 Phone: +1 (424) 287-1314
📧 Email: support@bagusbotanicals.com