Kratom Quality: Money Back Guarantee

At Bagus Botanicals, our commitment is to ensure your satisfaction with every purchase, going above and beyond to meet or exceed your expectations. In the rare instance where returning merchandise is necessary, we have a streamlined process to make it hassle-free.

To initiate a return, please utilize our convenient contact form or call us at the number below. We accept returns within 30 days from the original order date, ensuring that the return is authorized before acceptance. Final disposition of returned goods occurs only after we receive them, a process that may take up to 3 business days from the date of receipt.

Common reasons for accepting returns include issues related to product quality or physical damage, though this list is not exhaustive. The customer may bear the cost of return shipping at the discretion of Bagus Botanicals. Rest assured, accepted returns are refunded in full, covering both the product cost and the initial shipping expense. Our aim is to make your experience with transparent, reliable, and customer-centric.